2011 was a year of growth of the exclusive Training Choice client community. An impressive list of leading organisations moved their business to Training Choice. The reason for that was the unwavering commitment of Training Choice’s team to high level service and customer care.
As one of our new clients put it: “Unlike your competitors, you are not a sales organisation.” And it is true – our real work begins after we have won you as a customer.
At Training Choice we have developed a customer care strategy based on 3 main principles:
The staff member who brings you as a customer is the one responsible for your satisfaction – this maximizes accountability and ensures your account manager is not focused on your revenue, but your satisfaction.
Management is involved in every processes and available to you at all times – quality control and immediate addressing of concerns is guaranteed.
Your feedback is constantly gathered and acted upon – you can count on ongoing improvement.
We are happy to share our new customers’ feedback with you – we are very proud of it and will work hard to achieve the same from your participants.
Please call us to discuss your requirements. We look forward to demonstrating to you that we never take our customers’ business for granted.
“What is your view of Training Choice facilities and staff?”
“Excellent facilities, helpful staff, it just works! Thank you.”
13 Jan 2012